Safe Shopping

Your safety is a priority at Musemoon. We want you to have a smooth, protected and reliable experience at every stage of your purchase. That's why we follow the international security and privacy standards required by US regulations.

Data protection
We use SSL (Secure Socket Layer) technology to encrypt all the information exchanged on our website. This ensures that your personal and bank details are protected from unauthorized access.

Your payment details are never stored on our servers. Every transaction is processed securely through trusted gateways such as Shopify Payments, PayPal and other verified methods.

We comply with FTC (Federal Trade Commission) requirements regarding the collection and responsible use of personal information.

Verified payments
We only accept secure payment methods, with double authentication (where applicable).

Every purchase is confirmed via email with a unique order number.

We monitor suspicious transactions and, if necessary, will contact you before processing the order.

Delivery guarantee
All orders are accompanied by a tracking code, sent automatically by email after dispatch.

In case of loss, address error or any delivery failure, our support team will be available to resolve it quickly.

Returns with peace of mind
You have up to 14 days after receipt to request a return, as guaranteed by consumer protection regulations.

Our returns process is simple and transparent - see our Refund Policy.

Commitment to you
Transparency at every stage of the order

Fast and attentive support

Clear and accessible privacy policy

Full compliance with American e-commerce legislation

📬 Need help?

Talk to us:
📧 support@musemoonglow.com
Service: Monday to Friday, 9am to 5pm.